USE CASE · A CAPABILITY AT A PARTICULAR PLACE

Find the service.
Check the details that matter.

Connect service choices to the locations offering them, then show practical facts and a useful next step.

Illustrative service studio with customer-facing facilities
Illustrative place and photography. No customer affiliation.
See maintained facts in the productActual LocatorStudio maintained fact review with a review date and expiry, using fictional project dataOpen capture

Review one published fact with its date and expiry. Changed or expired facts lose their confidence summary. Actual product · Fictional project data.

What this setup includes

  • Location-specific service filters
  • Maintained practical facts
  • Configured next-step links
Example networks
  • Studios & salons
  • Repair networks
  • Showrooms
  • Libraries & leisure
AN ILLUSTRATIVE CUSTOMER QUESTION

“Where can I get a fitting, and how do I contact that branch?”

A service assignment identifies the branches offering fitting. Location details explain facilities and hours. A configured action can lead to the branch’s existing contact or booking page, where appointment availability is handled.

Information behind the answer

Service identity
A consistent name and useful description
Location assignment
The branches that provide the service
Completion route
The actual contact, booking or information destination
CUSTOMERS & THE TEAM

Who uses this setup.

Service owners

Define meaningful service names and the branches that offer them.

Local teams

Review facilities, contact details and the configured next step.

Visitors with a task

Narrow the options and check whether the place suits their needs.

Choose filters from actual visitor questions.

Use a small set of meaningful service and public-attribute filters. Review the facilities a visitor relies on, and keep unknown facts distinct from a confirmed yes or no. Team profiles can add context when the information is appropriate for public use.

  • Assign services explicitly instead of relying on a branch name.
  • Use clear descriptions and appropriately consented profiles.
  • Keep opening hours separate from individual staff or appointment schedules.

Verify the handoff.

The next action should continue the task at the right branch. Check that contact and booking links reach the intended destination and describe what the customer can expect there. Displaying a service does not confirm eligibility or a reservation.

  • Test external destinations on a narrow screen.
  • Review specialist credentials and eligibility requirements separately.
  • Validate the whole task with the audience that will use it.
SET UP WITH PURPOSE

Your starting plan.

  1. Define

    Agree service names, descriptions and the facts needed for a useful choice.

  2. Assign

    Map services and facilities to locations, then review public content.

  3. Complete

    Follow search through to the correct contact or external booking destination.

SETUP QUESTIONS

Before you begin.

Can users filter by service and facilities together?

The app supports service-oriented discovery and configured public facets. The facts must be explicitly modeled and maintained for the relevant locations.

Does “open” mean an appointment is available?

No. Location opening hours do not establish appointment, practitioner or seat availability.

Can this replace a specialist case-management system?

The directory helps people discover public information and contact routes. Sensitive case handling, eligibility decisions and live capacity require a separate system and review.

MAKE YOURSELF EASY TO FIND

Plan your locator.

Bring your locations and the customer task you need to support.

Plan your locator